Terms & Conditions


It is up to yourselves to make sure you are not late either getting to the transport as it leaves London for Windsor or on the way back. We will not be able to wait for latecomers so please make sure you arrive on time.

A paper printout of your Eventbrite Ticket + Google Checkout / PayPal Receipt & Credit Debit card used in the transaction (all three items combined) act as your full proof of purchase and you will need all 3 to gain entry on the day of the trip.

Due to the fact we plan a pub / bar meet up in London afterwards this event is only suitable for over 18’s – anyone wanting to bring anyone younger to just the polo part of the trip should contact us in advance first before purchasing a ticket. We cannot offer a refund if you purchase a ticket in error.

You may not be allowed to eat or drink on the coach / Bus to and from the event (decision made by the driver on the day)

For tickets which do not include grandstand seating we will refund your tickets excluding any EventBrite / Google Checkout / PayPal fee’s (max of 4 tickets per customer / group booking) if you cannot make the event and give us at least 21 days notice before the event (i.e. before 9am 4th July 2010) subject to a 20% fee to recover our online processing fees and time involved. In cases where the ticket also includes grandstand seating there will be an additional £15 per ticket fee for refunds to help us to recover the costs in reissuing grandstand tickets.

If you cannot make the event and notify us after this date i.e. after 9am 4th July 2010) we will try our best to resell your places for you and pass on 70% of the price you paid (if we are successful in selling your place and we do not have any left ourselves to sell) In cases where the ticket also includes grandstand seating there will be an additional £20 per ticket fee for refunds assuming we have managed to get another party to purchases the unwanted grandstand seats.

we reserve the right to refuse transportation to any ticket holders whom we believe to be intoxicated or a danger to other passengers. No refunds will be offered in such cases.

We cannot accept responsibility for any damage, loss or theft that may occur before, during or after the event to any of your belongings, items of food, drink, etc.

We cannot accept responsibility for any injuries that may occur before, during or after the event or during transportation to and from the event. If you require insurance then please make sure you have appropriate travel insurance.

After Party venue details subject to change at any time

We reserve the right to take and use photos and video (including sound) from the event for our website and any futures uses by booking you accept your image and likeness may be captured and used for such purposes.

Meet up and drop off point subject to changes

We cannot be held responsible for the event being postponed or cancelled due to acts of God, Terrorism or other acts beyound our control such as fire, flood,, earthquake, volcanic activity, storms, etc If the we have to cancel the event with at least 2 days notice (i.e. before 9am 23rd July 2010) we will give our ticket holders a full refund excluding any booking fees (including but not limited to  Google Checkout fees, PayPal Fees, Eventbrite Fees) and also minus 35% to recover our online transaction fees and admin costs.

Please note Guards Polo club themselves reserve the right to withdraw play in extreme circumstances, i.e. extremely heavy down pours, terrorist alerts, etc If this happens they reserve the right to cancel the event without refunds, etc. If the club themselves cancels the event on the actual day we cannot offer refunds. If the club cancels the event with at least 2 days notice (i.e. before 9am 23rd July 2010) we will give our ticket holders a full refund excluding any booking fees (including but not limited to  Google Checkout fees, PayPal Fees, Eventbrite Fees) and also minus 35% to recover our online transaction fees and admin costs.


Any cancellations beyound our control with less then 48 hours notice
(i.e. after 9am 23rd July 2010) we will give our ticket holders a full refund excluding any booking fees (including but not limited to  Google Checkout fees, PayPal Fees, Eventbrite Fees) and also minus 40% to recover our online transaction fees and admin costs.

* No refund can be made for anyone that does not show up on the day , turns up late or misses the return ride home at the designated times (The Bus is Scheduled to leave at 6pm from Windsor).

** Please note if for any reason we cannot get hold of your fully paid for Grandstand seats we will get you better seats at no extra cost, or offer you a full refund on the cost of those seats or a substantial discount to attend the event without GrandStand Seats.

General Admission does not include any GrandStand Seating

All prices quoted may be subject to online booking fee’s